FAQ
Answers for product fit, shipping, returns, and everyday outdoor use.
Product & Fit
What is a softshell jacket?
A softshell jacket is a flexible outer layer made for comfort, wind resistance, and light weather protection.
Is it waterproof?
GEO-THERM softshell pieces are built for light rain and changing weather. They are not intended to replace extreme rain shells.
Is it warm?
Softshells provide light protection and layering comfort. For extra warmth, pair with a fleece layer.
How does the jacket fit?
Choose your usual outerwear size for a regular everyday fit. Size up if you prefer heavier layering.
Can I machine wash it?
Yes, follow the garment care label and close zippers before washing.
Orders & Shipping
Where do you ship?
Shipping destinations should be confirmed in Shopify shipping settings before launch.
How long does shipping take?
Estimated delivery times depend on the final shipping zones and carrier setup.
How do I track my order?
Tracking details will be shared after fulfillment when tracking is available.
Returns & Warranty
What is your return policy?
The final return window and condition requirements should match the Return Policy page configured before launch.
What if I ordered the wrong size?
Customers should contact support and follow the final exchange or return process.
Is there a warranty?
Warranty coverage should follow the Warranty Policy page after final approval.
Need More Help?
Send us a message and our support team will help with orders, sizing, and product questions.